Terms of Service
Last updated: May 5, 2025
Welcome to Fullcourt!
We’re thrilled to have you here, and we hope you enjoy everything we have to offer.
These Terms of Service (“Terms”) govern your access to and use of Fullcourt’s website, applications, and other offerings from Fullcourt (collectively, the “Fullcourt Platform”). When used in these Terms, “Fullcourt,” “we,” “us,” or “our” refers to the registered Fullcourt entity (Fullcourt, SIA).
By using the Fullcourt Platform, you agree to comply with and be bound by these Terms.
1. The parties to these terms
The Fullcourt Platform offers an online venue that enables users (“Members”) to publish, offer, search for, and book services.
Members who publish sporting venues (“Listings”) are “Owners”, and the services they provide are “Owner Services”.
Members who search for, book, or use Owner Services are “Players”.
Players can also act as “Organizers” by creating an “Open Game”, allowing other players to join and share the booking cost, or as “Participants” when joining a game.
As the provider of the Fullcourt Platform, Fullcourt does not own, control, offer, or manage any Listings, Owner Services, or Open Games. When a Player books a service and an Owner confirms the booking ("Reservation"), the parties enter into an agreement directly with each other. Fullcourt is not a party to this agreement ("Booking Agreement").
For Open Games, the Organizer acts as the main booking party with the Owner, but both the Organizer and each Participant enter into a direct agreement (“Game Agreement”) with the Owner upon joining the game.
As with Booking Agreement, Fullcourt is not a party to Game Agreement and does not control, manage, or assume responsibility for any obligations between the Organizer, Participants, or the Owner. Additionally, Fullcourt is not responsible for any payments made outside the platform, including those collected directly by the Organizer.
If you are an Owner, you are responsible for understanding and complying with all laws, rules, regulations and contracts with third parties that apply to your Owner services.
2. Who may use the services
You may use the Fullcourt platform only if you agree to form a binding contract with Fullcourt and are not a person barred from receiving services under the laws of the applicable jurisdiction. In any case, you must be at least 18 years old to use the services.
3. Privacy
Fullcourt processes personal data in compliance with GDPR. Our Privacy Policy describes how we handle the information you provide to us when you use Fullcourt Platform. You understand that through your use of the Fullcourt Platform you consent to the collection and use (as set forth in the Privacy Policy) of this information.
4. Your account
You may need to create an account to access and use many features of the Fullcourt Platform, and must keep your account information accurate. You are responsible for safeguarding your account, so use a strong password and limit its use to this account. Fullcourt is not liable for losses or damages resulting from unauthorized account access due to your failure to safeguard your account.
5. Player terms
5.1. Searching and Making a Reservation on Fullcourt
Searching. You can search for Listings and Owner services by using criteria like the type of sport, location, dates, and venue name. You can also use filters to refine your search results. Search results are based on their relevance to your search and other criteria. Relevance considers factors like price, availability, reviews, customer service and cancellation history, popularity.
Booking a court. When you book a Listing, you are agreeing to pay all charges for your booking including the Listing price, applicable fees like Fullcourt’s service fee, taxes, and any other items identified during checkout (collectively, “Total Booking Price”). You are also agreeing that Fullcourt via Stripe Payments may charge the payment method used to book the Listing in order to collect damage claim amounts. When you receive the booking confirmation, an Agreement for Owner Services is formed directly between you and the Owner. In addition to these Terms, you will be subject to, and responsible for complying with, all terms of the Reservation, including without limitation, the cancellation policy and any other rules, standards, policies, or requirements identified in the Listing or during checkout that apply to the Reservation. It is your responsibility to read and understand these rules, standards, policies, and requirements prior to booking a Listing.
Cancellations and Refunds. In general, if as a Player you cancel a Reservation, the amount refunded to you is determined by the cancellation policy that applies to that Reservation. But, in certain situations, other policies take precedence and determine what amount is refunded to you. If the Owner cancels, or you experience an issue, you may be eligible for rebooking assistance or a partial or full refund. To promote reservation rescheduling rather than cancellation, if you cancel more than two times in six months before a cancellation policy rule sets in, a Fullcourt service fee is not refundable.
5.2. Open Games
5.2.1. Creating an Open Game
Players (Organizers) may create an Open Game on Fullcourt, allowing other Players (Participants) to join and share the booking cost. The Organizer may select one of the following payment options:.
Split the payment evenly ("Option 1") – All Participants, including the Organizer, pay an equal share.
Split the payment between Participants ("Option 2") – Only Participants pay; the Organizer does not.
Organizer covers the full payment ("Option 3") – The Organizer pays the full cost upfront.
As the Organizer, you are responsible for setting up and managing the Open Game, including:
Providing accurate details about the game (time, location, participant limits, etc.).
Ensuring that all Participants are aware of the venue’s rules and cancellation policies.
Managing any changes to the game, including modifying Participant numbers or canceling if necessary.
When you create an Open Game, you agree to pay all applicable charges for your participation, including your share of the venue booking cost, Fullcourt’s service fee, taxes, and any other charges identified during checkout (collectively, “Total Game Price”).
Upon completing your payment and receiving confirmation, you enter into an agreement with the Owner to use the venue under the terms set by the Owner (Game Agreement). You are responsible for managing the game setup, but you do not assume liability for Participants actions or payments.
In addition to these Terms, you are responsible for complying with the venue’s rules, cancellation policy, and any other requirements set in the Open Game details. It is your responsibility to read and understand these rules before creating an Open Game. If you cancel your participation, any refunds will be subject to the Open Game’s cancellation policy.
Once an Open Game is created, Participants can join based on the selected payment option. The Organizer cannot modify the payment structure after Participants have joined.
5.2.2. Joining an Open Game
When you join an Open Game, you agree to pay all applicable charges for your participation, including your share of Total Game Price.
Upon completing your payment and receiving confirmation, you enter into an agreement with the Owner to use the venue under the terms set by the Owner (Game Agreement). The Organizer is responsible for managing the game setup, but does not assume liability for your actions or payments.
In addition to these Terms, you are responsible for complying with the venue’s rules, cancellation policy, and any other requirements set in the Open Game details. It is your responsibility to read and understand these rules before joining an Open Game. If you cancel your participation, any refunds will be subject to the Open Game’s cancellation policy.
5.2.3. Open Game Scheduling and Confirmation
Scheduling Deadline. Organizers must schedule Open Games at least 48 hours prior to the intended start time. This lead time is crucial for venue preparation, participant notification, and allowing sufficient time for participants to join.
Minimum Participant Threshold. The Platform will assess participant numbers 24 hours before the scheduled start time.
Game Confirmation/Cancellation.
If the minimum participant count, as specified by the Organizer when creating the Open Game, is met, the game will be confirmed and proceed as scheduled.
If the minimum participant count is not met, or if the Organizer chooses to cancel the game, the game will be canceled, and all participants will be notified.
5.2.4. Payment and Responsibility
Payments for Open Games are generally processed through the Fullcourt Platform. In Option 1 (Even Split) and Option 2 (Participants Pay, Organizer Exempt), each Participant must pay their share via the platform to confirm their spot. If they do not complete payment, they are not considered a confirmed Participant.
In Option 3 (Organizer Pays Fully), the Organizer is responsible for covering the full booking cost at the time of reservation. The Organizer may then choose to collect payments directly from Participants outside the platform. In this case, Fullcourt is not responsible for managing, tracking, or enforcing any payments between the Organizer and Participants.
If an Open Game does not receive enough Participants, it is automatically canceled.
5.2.5. Cancellations and Refunds for Open Games
This section outlines how cancellations and refunds work for both Organizers and Participants in Open Games. Cancellation policies depend on when the cancellation occurs and whether it affects the game’s viability
Organizer Cancellations.
Before the venue accepts the game request:
If the Organizer cancels before the venue accepts the request, they will receive a full refund.
After the venue has accepted the game request:
More than 24 hours before the scheduled start time: The Organizer will receive a partial refund (Fullcourt’s service fee is non-refundable).
Less than 24 hours before the scheduled start time: Organizer penalties apply (see section - Penalties for Late Cancellations).
Organizer Leaves the Game (Organizer responsibilities remain):
More than 24 hours before the scheduled start time: The Organizer will receive a partial refund (Fullcourt’s service fee is non-refundable).
Less than 24 hours before the scheduled start time:
If the total number of Participants drops below the required minimum, Organizer penalties apply.
If the game still meets the required minimum number of Participants, Player penalties apply instead.
Participant Cancellations.
More than 24 hours before the scheduled start time: The Player will receive a partial refund (Fullcourt’s service fee is non-refundable).
Less than 24 hours before the scheduled start time: Player penalties apply (see section - Penalties for Late Cancellations).
Penalties for Late Cancellations.
Organizer Penalty: The Organizer will forfeit an amount equal to twice the Player fee. Meaning that if the Organizer cancels a game after the deadline, they will be charged a penalty equivalent to the total fee that two players would have paid.
Player Penalty: The player will forfeit an amount equal to their full Player fee. Meaning that if a player cancels their participation after the deadline, they will be charged a penalty equivalent to the full fee they would have paid for the game.
Penalties are automatically deducted from any refund amount, and any remaining balance will be returned to the Organizer or Participant as applicable.
If the Owner cancels the venue booking, all payments will be refunded to the Organizer and Players.
5.2.6. Liability
The Organizer is responsible for reminding Participants about the venue’s rules, but each Participant is individually responsible for following them. By joining an Open Game via the Platform, Participants confirm that they have read and agreed to the venue’s rules.
Participants are individually responsible for their actions. Any damage caused by a Participant is their responsibility. If an Owner enforces a damage claim, it will be processed in accordance with the venue’s terms.
Any disputes related to Open Games, including cancellations or refunds among Participants, must be resolved based on the Open Game’s cancellation policy and payment terms as set within the platform.
Fullcourt is not a party to any agreements between the Organizer and Participants and is not liable for disputes between them, including unpaid off-platform payments (Option 3).
6. Owner terms
As an Owner, Fullcourt grants you the right to use the Fullcourt Platform for the purpose of offering and managing access to your Sports venue or other Owner Services. You may create Listings to share these offerings with the Fullcourt community of Players and generate income through bookings. As the Owner, you maintain full control over your Listings, including setting prices, availability, and specific rules or requirements for each offering.
6.1. Contracting with Players
When you accept a booking request, or receive a booking confirmation through the Fullcourt Platform, you are entering into a Agreement directly with the Player, and are responsible for delivering the Owner Service under the terms and at the price specified in your Listing. You are also agreeing to pay applicable fees like Fullcourt’s service fee (and applicable taxes) for each booking. Fullcourt (via Stripe Payments) will deduct amounts you owe from your payout unless we and you agree to a different method. Any terms or conditions that you include in any supplement contract with Player must be consistent with these Terms, the information provided in your Listing, and be prominently disclosed in your Listing description.
6.2. Independence of Owners
Fullcourt does not direct or control your Owner Service and you understand that you have complete discretion whether and when to provide Owner Services and at what price and on what terms to offer them.
6.3. Creating and Managing Your Listing
The Fullcourt Platform provides tools that make it easy for you to set up and manage a Listing. Your Listing must include complete and accurate information about your Owner Service, your price, other charges and any rules or requirements that apply to the Players or Listing. You are responsible for your acts and omissions as well as for keeping your Listing information (including calendar availability) and content (like photos) up-to-date and accurate at all times.
6.4. Know Your Legal Obligations.
You are responsible for understanding and complying with any laws, rules, regulations and contracts with third parties that apply to your Listing or Owner Services. Check your local rules to learn what rules apply to the Owner Services you plan to offer. Information we provide regarding legal requirements is for informational purposes only and you should independently confirm your obligations. You are responsible for handling and using personal data of Players and others in compliance with applicable privacy laws and these Terms. If you have questions about how local laws apply you should always seek legal advice.
6.5. Cancellations
In general, if a Player cancels a reservation, the amount paid to you is determined by the cancellation policy that applies to that reservation. As an Owner, you should not cancel on a Player without a valid reason. To promote reservation rescheduling rather than cancellation we grant each court two free cancellations per six months. After that we impose a cancellation fee in amount of Fullcourt’s service fee for Owners. If you continuously cancel on a Player without a valid reason, we may impose a stricter fees and other consequences.
If a Player receives a refund after you have already been paid, or the amount of the refund and other costs incurred by Fullcourt exceeds your payout, Fullcourt (via Stripe Payments) may recover that amount from you, including by offsetting the refund against your future payouts.
6.6. Booking Modifications.
Owners and Players are responsible for any Booking Modifications they agree to make via the Fullcourt Platform and agree to pay any additional amounts, fees or taxes associated with a Booking Modification.
6.7. Open Games & Multi-Player Bookings
Owners acknowledge that Open Games involve multiple Participants joining a single booking, which may affect cancellations, liability, and damage claims.
Owner Agreements in Open Games: The Organizer books the venue, but each Participant enters into an individual agreement with the Owner for their share of the reservation.
Each Participant is individually responsible for their own actions while at the venue, including any damage they may cause. If damages occur, the Owner has the right to pursue claims directly against the responsible Participant. The Organizer, while managing the game setup, is not automatically liable for any damage caused by other Participants unless explicitly agreed otherwise.
7. Fullcourt’s service fee
Fullcourt may charge fees (and applicable Taxes) to Owners and Players for the right to use the Fullcourt Platform. Any applicable fees are disclosed to Owners before publishing a listing and to Players before making a booking.
7.1. Owner Fee
Fullcourt’s Owners pay a 4% fee. This fee is calculated from the listing price and is automatically deducted from the Owner payout.
7.2. Player Fee
Player service fees are 10% (Not exceeding 10 EUR) of the booking subtotal. This fee is shown during checkout before you book so you know what to expect.
7.3. VAT Charges
Depending on the laws of the jurisdiction involved, a VAT may be charged on top of the above fees. The service fee includes the VAT where applicable.
7.4. Service Fee Charges
We reserve the right to change our service fees at any time, and will provide you with prior notice of any fee changes before they become effective. Any fee changes will not affect bookings made prior to the effective date of the fee change.
8. Payment Processor
All payments on the Fullcourt platform are processed through Stripe, a third-party payment provider. By using Fullcourt’s services, users agree to Stripe’s Privacy Policy. Fullcourt does not store or process payment information directly; all financial transactions, including payment authorization, refunds, and chargebacks, are handled by Stripe.
9. Intellectual property
All Intellectual Property Rights in or related to the Fullcourt Platform and thereto related documentation and all parts and copies thereof shall remain exclusively vested with and be the sole and exclusive property of Fullcourt and/or its affiliates/subcontractors/licensors. (“Intellectual Property Rights”) shall mean copyrights and related rights (including database and catalogue rights and photography rights), patents, utility models, design rights, trademarks, tradenames, trade secrets, know-how and any other form of registered or unregistered intellectual property rights. These Terms of Service do not grant the Member any Intellectual Property Rights in the Fullcourt Platform and all rights not expressly granted hereunder are reserved by Fullcourt and its subcontractors/licensors.
Member grants to Fullcourt a worldwide, royalty-free, sublicensable, and transferable right to use, modify, reproduce, distribute, display and publish any content provided by Member in connection with the Fullcourt Platform. Such content may include photographs, data, information, feedback, suggestions, text, and other materials that are uploaded, posted or otherwise transmitted through the Fullcourt Platform.
10. Reporting and Moderation
Users can report illegal or inappropriate content through our Help section or contact us directly via email info@fullcourt.eu. Fullcourt reserves the right to remove such content in accordance with the Digital Services Act.
11. Third-party sites, products and services
Fullcourt Platform may include links to other third-party applications, websites, products and services that could be integrated with our Services (the “Integrated Products”) solely as a convenience to our Members. These Integrated Products may have their own terms and conditions of use and privacy policies and your use of these Integrated Products will be governed by and subject to their documentation.
These are not our Services, so we do not endorse any Integrated Products, and, are not responsible or liable for the behavior, features or content of any Integrated Products, and ultimately the Member (and not Fullcourt) will decide whether or not to enable them.
Furthermore, Fullcourt makes no express or implied warranties with regard to the information, material, products or services that are contained on or accessible through Integrated Products. Any access or use of an Integrated Product is solely at your own risk, directly governed between you and the applicable third-party provider.
12. General
We may revise these Terms from time to time. The changes will not be retroactive, and the most current version of the Terms, which will always be at www.fullcourt.eu/terms-of-service, will govern our relationship with you. Other than for changes addressing new functions or made for legal reasons, we will notify you 30 days in advance of making effective changes to these Terms that impact the rights or obligations of any party to these Terms, for example via a service notification or an email to the email associated with your account. By continuing to access or use the Fullcourt Platform after those revisions become effective, you agree to be bound by the revised Terms.
In the event that any provision of these Terms is held to be invalid or unenforceable, then that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions of these Terms will remain in full force and effect. Fullcourt’s failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.
13. Applicable Law and Dispute Resolution
13.1. Governing Law and Jurisdiction
These Terms of Service shall be governed by and construed in accordance with the laws of the country where the Member is located.
13.2. Consumer rights
If you are a consumer, please note that you cannot be deprived of the rights granted to you by the mandatory consumer protection laws of your country of domicile.
13.3. Disputes
Disputes arising from these Terms of Service shall be resolved by the competent courts of the country where the Member is located. A consumer may, however, always institute proceedings in the competent court of its domicile. As a consumer who resides in the EEA you can access the European Commission’s online dispute resolution platform here: https://ec.europa.eu/consumers/odr. Please note that Fullcourt is not committed nor obliged to use an alternative dispute resolution entity to resolve disputes with consumers.
14. Validity period and termination of the Agreement
This Agreement shall be valid until its termination. The Member may terminate the Agreement at any time by terminating his or her registration on the Fullcourt platform (deleting his or her account).
Effect of Termination
Upon termination of these Terms Fullcourt shall deactivate the Account and all current Service bookings will be automatically cancelled and refunded in accordance with the Owner and Player cancellation terms.
By accepting these Terms, you agree to be bound by these Terms.